Shop our SpecialsSave up to 30%On Select Items

Ordering

By Telephone
To place an order, call 800-544-0896 24 hours a day, 7 days a week. To speak to a Customer Service Representative about an existing order or to place a Wholesale Order, please call toll-free 866-732-6883 Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. All other times, please leave a message and phone number on our answering service, and we will return your call as soon as possible.

By Fax
Please fax a completed mail order catalog form to 757-653-9530. Do not confirm by mail or send more than once, as this may result in duplication of your order. All faxed orders will be confirmed with a fax or phone call. If you do not receive a confirmation, please call 866-732-6883.

By Mail
Complete a mail order catalog form and mail it with a check or credit card number in an envelope to: FERIDIES, P.O. Box 186, Courtland, VA 23837. Make your check or money order payable to FERIDIES.

By Internet
Log onto www.feridies.com to use our secure on-line shopping cart to view and order the items of your choice.

By Email
Contact us at customerservice@feridies.com with questions, comments and suggestions or to place an order.

Addresses

Billing Address
Please make sure the billing address you enter is the billing address for the credit card that you are using.

Shipping Address
Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody or different gifts to each address. Our website allows you to take care of all of your gift giving in a single checkout. Please verify that all shipping addresses are complete, correct, and up-to-date. Remember to include any Apartment, Building, Suite, Room, or Floor numbers. Carriers charge us $12.50 for each incorrect and incomplete delivery address and these charges may be passed on to you.

Email Address
By providing us your e-mail address, you will receive an e-mail confirming your order has been received and another one confirming your order has been shipped. The Order Confirmation e-mail will contain details about your order so you may verify the information is correct. The Shipment Confirmation e-mail will include the ship date, shipping method and the UPS tracking number, so you may conveniently track any order shipped by UPS. Please call 866-732-6883 for the tracking number if shipped by USPS Priority Mail.

Gift Messages for Retail Orders
If you are sending a gift, you can enter a gift message. We ask that you sign your name to the gift message because your name will not appear in any other place on the order. Your gift message will be printed on a card that is enclosed in a clear pouch that is affixed to the outside of the box (or inside the box for smaller packages). If a gift message is not provided, we will enclose the name of the Buyer unless otherwise instructed.

Virginia State Sales Tax for Retail Orders
The State of Virginia requires us to collect 2.5% sales tax on all retail orders placed by Virginia residents and from non-Virginia residents sending orders to Virginia addresses.

Payment Options
FERIDIES accepts American Express, Visa, MasterCard, and Discover credit cards, including ATM cards with a Visa or MasterCard logo. Credit cards are "Authorized" (i.e., verifies the number is valid and funds are available - creating a PENDING transaction) at the time the order is received (even if the order is scheduled to ship at a later date). However, credit cards are not "Charged" (i.e., funds are withdrawn creating a FINAL transaction) until the order ships. We also accept checks and money orders made payable to FERIDIES. When paying by check, please allow 2 weeks for checks to clear. Please do not send cash.

Pricing
These prices are effective September 1, 2016 and are subject to change. Prices can be confirmed by calling 866-732-6883.

Substitutions
Occasionally when a certain product or packaging is temporarily unavailable, it will be replaced with a similar product of equal or greater value to ensure the package is received in a timely manner. Retail Customers may request substitutions in our gift assortments, but additional time may be needed for delivery and the price may change accordingly.

FERIDIES Guarantee
We are proud of our products and stand behind their quality. We want all of our customers and the gift recipients to be completely satisfied. If you are not satisfied with the quality of one of our products, simply return it within 30 days with a note explaining why. We will gladly replace the item or refund your money.

Sign up for our Email Newsletter

//